Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Defects or Damaged Items:

• Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: kuboshclothingco@gmail.com

• All defects and issues must be notified via email or text within that 3 day window, and must include order number and images of the issue.
• Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
• We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.

Cancellations:

• To cancel an order email kuboshclothingco@gmail.com  within 12 hours of the order being placed. A 15% cancellation fee will be charged for any cancellation.
• Cancellations will only be completed during our standard customer service hours (Monday – Friday 8:00 AM- 2:00 PM CT) 
• Cancellation requests received after the 12 hour window, or outside customer service hours (this includes weekends), cannot be guaranteed and may still ship out per our shipping guidelines.
• Priority  orders are sent to our shipping department sooner, and we can not guarantee they can be cancelled or changed within the 12 hours.
• Coupons utilized will NOT be reimbursed or re-issued. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at kuboshclothingco@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kuboshclothingco@gmail.com and send your item to: 2410 Lakecrest Gardens Dr Katy Tx, 77493.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Lakecrest Gardens Dr Katy Tx, 77493.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at kuboshclothingco@gmail.com for questions related to refunds and returns.